Terms of Service
In order to guarantee personalized service, each Retailer has been assigned a Sales Representative to service their account. If you are not sure who your Sales Representative is, please call us at (626) 571-5100.
All prices are subject to change. Hyperkin reserves the right to ship goods at the price in effect at the date of shipment. All prices are exclusive of taxes, transportation and insurance, which are to be borne by the buyer. Any current or future tax or governmental charge (or increase in same) affecting Hyperkin's costs of production, sale, or delivery or shipment, or which Hyperkin is otherwise required to pay or collect in connection with the sale, purchase, delivery, storage, processing, use or consumption of goods, shall be for buyer's account.
Canadian and International Buyers
Shipping and/or Handling fees for International Buyers do not include tax, customs or brokerage fees. Recipients will be responsible for any applicable fees at the time of delivery. Please contact us at (626) 571-5100 directly for more information.
Excuse of Performance
Hyperkin will not be liable for delays in performance or for non-performance due to: (1) unforeseen circumstances or causes beyond Hyperkin's reasonable control; (2) acts of God, acts of buyer, acts of civil or military authority, priorities, fires, strikes, floods, weather, -sabotage, epidemics, quarantine restrictions, war, civil disturbances, riot, delays in transportation or car shortages; (3) Hyperkin's inability to obtain labor, materials, components, or manufacturing facilities; or (4) any other commercial impracticability. Deliveries or other performance may be suspended for an appropriate period of time or canceled by Hyperkin upon notice to buyer in the event of any of the foregoing, but the balance of the agreement shall otherwise remain unaffected as a result of the foregoing. If Hyperkin determines that its ability to supply the total demand for the goods, or to obtain material used directly or indirectly in the manufacture of the goods, is hindered, limited or made impracticable due to causes set forth above, Hyperkin may allocate its available supply of the goods or such material (without obligation to acquire other supplies of any such goods or material) among its customers on such basis as Hyperkin determines to be equitable without liability for any failure of performance which may result there from.
How to Order
Orders placed using our shopping cart online are processed the quickest and easiest. Orders can also be sent in via Email, faxed or phoned in to your Sales Representative.
Partial Shipment Damage/ Lost Products/ Missing Products
If you receive a shipment where there is one box that is visibly damaged in an entire shipment, please only refuse the damaged box(s) and not the whole shipment. All damages must be reported to our Support Team within Five (5) days of the receipt. Damaged goods are eligible for exchange of the same item.
DO NOT REFUSE DELIVERY. Refused packages will be subject to a return shipping fee assessed by UPS or FedEx.
RMA's – Return/Replacement of Products
To file an RMA claim and receive a claim number you must contact our Support Team either via phone or email. You shall receive further assistance after the claim has been filed.
End Consumer Damage
We ask that our Retailers handle their customer's damages. Hyperkin is not responsible for any damages that occur during the shipping from Retailers to their customers. We are not responsible for any damages that may occur while the end consumers are handling products.
We ask Retailers that are shipping product out of the country to please verify that the items shipping are in good condition. If items are damaged while shipping overseas, please file a claim with your shipping company, as Hyperkin cannot be held responsible for overseas damages.
Overseas retailers will not be able to claim damages through Hyperkin as items shipped "as is" and to the best of Hyperkin knowledge in "good" condition. Physical damages to products must be filed with the carrier.
Preferred Form of Payment (Credit Card)
We accept Visa, Mastercard, and American Express. Each transaction charged with a credit card will have a convenience fee on the dollar amount shipped. For the rates of each individual credit card company, please contact your Sales Representative.
We do accept direct PayPal payments at 4% domestic. Paypal's Mass Payment is also accepted with no fees.
For your convenience, we will keep your credit card on file. Credit cards are the easiest and fastest way to pay for product. All convenience fees are paid to the companies that process the credit card transactions. Hyperkin's office does not retain any portion of the fee.
Payment by Check/Pre-payment
We will accept payment with check; money order or cashiers check made payable to Hyperkin. Please allow 7 business days for your company check to clear. Orders are held until payment is cleared, no exceptions will be made.
We accept wire transfer payments. Account transfer information is available upon request. If you are using a wire transfer, please notify your sales representative. Once the transfer is confirmed, (allow 3-4 days), we will ship your product.
Declines / Call for Payment
If credit card funds are not available at the time the product is ready to ship, we will notify you to secure payment. We will hold product for only 7 business days from our first notification. If we have not heard from you within 7 days, we will return product to stock.
Orders are FOB Hyperkin, Rosemead, CA. We ship UPS Ground or FedEx Ground unless another carrier is requested. Palletized orders will ship via least expensive Trucking Co., or UPS 100 lb weight, which ever is least expensive. USPS is unavailable as an option for domestic customers.
Hyperkin does offer Express shipping services to our retailers. But keep in mind that this increases our retailer's shipping cost significantly, doubling and often times quadrupling your shipping cost. DO NOT select shipping options like UPS 2nd Day or UPS Next Day services unless you are aware of these cost. Rates can be found on www.UPS.com.
P. O. Boxes
We do not ship to Post Office boxes.
If you have any questions, please contact us. We are always available to retailers of any size.