We hope everyone who purchased a SupaBoy is off and playing their SNES games without a hitch. However, we have been getting a lot of frequently asked questions, which is why we’ve decided to put up some answers to these questions. Please feel free to contact us at email@example.com if your questions aren’t answered here. At Hyperkin, we take your satisfaction very seriously.
Does the SupaBoy play PAL games?
- The SupaBoy was designed to play US SNES and Japanese Super Famicom cartridges. The original SNES and Super Famicom cartridges were not region locked and both run at the same speeds. During our testing phase, the Supaboy was able to play some PAL games (ie. Super Mario World) but could not play others. The main issue with PAL compatibility is the Audio/Visual (AV) Output. Most modern TVs will have no problem converting the SupaBoy’s NTSC signal to the local standard. However, this remains untested. Most likely, older TVs will not be able to accept the SupaBoy’s AV Output. We are currently in the process of compiling a list of PAL games that are compatible with the SupaBoy.
Will a PAL SupaBoy be made in the Future?
- Currently, we are looking into development of the PAL SupaBoy, but there are no definitive dates set just yet.
Is the SupaBoy available in any other countries beside the US and Japan?
- The SupaBoy is currently only available in the US and Japan. Stoneagegamer.com will ship internationally while videogameall.com will ship to Canada. There are currently no distribution deals in the works. However, we are looking into possibly getting them out to other areas of the world.
Is the SupaBoy available in any other retailers other than Amazon?
- There are several retailers that carry the SupaBoy, however, we recommend calling your local video game store to check if they carry the SupaBoy. As mentioned earlier, Stoneagegamer.com and Videogameall.com are some recommended sites that sell the SupaBoy.
Can you play the SupaBoy with two controllers plugged into the SupaBoy without plugging it in to a TV?
- No. The controller ports were designed to only be functional when plugged into a TV.
My SupaBoy doesn’t turn ON.
- Please charge the battery for a minimum of 3 hours, as you battery may be depleted.
- Make sure the battery is placed correctly into the SupaBoy.
The screen on my SupaBoy turns blue when I turn it ON.
- Take out the battery, then plug the AC Adapter into the SupaBoy and turn the unit ON.
- The battery may need to be recharged. Please charge the battery for at least 3 hours.
My SupaBoy will not read my cartridge.
- Make sure the battery on the SupaBoy is not depleted.
- Blow air into the pin connectors on the SupaBoy.
- Check the pin on the cartridge and make sure that the pin is clear of any residue or debris.
- Ensure that the cartridge is either a US SNES or a Japanese Super Famicom cartridge, as any PAL SNES carts will not work.
- If the cartridge still does not play, please try a different cartridge. Your cartridge may be defective.
I think my SupaBoy is defective; what should I do?
- Upon receiving your SupaBoy, we recommended registering your product by either filling out the Limited Warranty/Registration Card included in the SupaBoy Packaging or registering it online at www.hyperkin.com. The warranty covers up to 6 months from the initial date of purchase.
- If you find issues with your SupaBoy within the first 30 days, contact the store you purchased it from and ask for an exchange. If issue arise with your SupaBoy after the 30 days, contact Technical Support at (877) 337-1238 (Monday-Friday, 9AM-4PM PST), or email firstname.lastname@example.org. The warranty is only valid in the U.S. and Canada.
Download Manual: SupaBoy Instruction Manual [PDF 2.6MB]